Not impressed with Leaside Revera – assisted living units

I found out 3 weeks ago that Erin Robinson has left Leaside Revera. Again I will come back to this posting in time to provide some more information about this.

Do residents/families need to know when the leadership changes at Leaside Revera?

A doctor of mine, recently has taken an extended leave…and a letter was shared with each of her patients.

When I found out, I started to think, I have never met her nor many of the team members.

So I decided to do a search to see if I could find a “team picture” of the leadership/care team at Leaside Revera.

Here is what I found:  Link

http://www.reveraliving.com/retirement-living/locations/leaside

I am assuming this picture is current based on the bottom of the website that has 2016 as published date.

Facts:

So they have a picture of 8 people.  I recognize 2 out of the 8. Good, bad, indifferent??? after being in that building for several years?

Who is the Executive Director…I know his name but who is he in the picture.

I recently looked back at the 2016 letter about the approximate 3% in fees sigeed my Mr. Michael Wright Executive Director of Leaside Revera.. I can assume who he may be…but I will never know for sure.

Perhaps this is just an over site. Perhaps not. You decide.

Any other private or public organization if you google properly you will see pictures attached to names of CEOs, VPs, Directors

Like this random site

http://www.diamondcorp.ca/team.html   condo developers don’t seem to mind tagging their name to a photo with a bit about their education and experience.

Food for thought.

 

 

 

 

Not impressed with Leaside Revera

Hello all,

I am pleased to see that my blog is being viewed quite regularly.

I believe that Leaside Revera is now aware of my blog, which is great and I suspect my voice is being heard from slight changes I have seen or comments made over the past 3 weeks. I will eventually share what I am seeing as changes for the better, but for now I choose to be a bit vague for fear of retribution and care of xxx being affected.

In my past life, many years ago, I did have a link to hospital care and always found it strange when I tried to encourage patients to express their care to the manager after they told me stories of ill treatment or lack of care or poor communication. I tried to encourage them share their concerns with managers, educators or practice leaders. Most would not because they feared the care they were receiving would be affected.

I never really understood this…but I do now understand from my experience with Leaside Revera and several of the team members.

Overall not impressed with Leaside Revera assisted living

Visit ok this week.

I do visit weekly to check on things. Not many residents have family that can visit.

As I have stated in the past, I do not blame the front line workers for the lack of continuity of care, consistency of care and the goal to provide excellence in care especially in the personal care needs of residents.

This should and must be driven by the leadership team, and clearly isn’t

for example

1. fall rates are not reported to residents or family members
2. safety checks on equipment and function of rented rooms not donetheir cop out? as they do not provide any of the equipment its not their responsibility to make sure it is safely maintained
3. striving for excellence in person and family centred care. Never have I received a satisfaction survey on my thoughts of care

Only letters i receive are bills requesting to pay more for less.

 

 

Leaside Revera Assisted Living Units – Not Impressed with Care when considering Cost of Care

Hello,

I have noticed some increased activity on my blog which is wonderful to see.

My goal is to inform other families before they decide on Leaside Revera – assisted living units and provide a outlet to vent my dissatisfaction as a coping mechanism.

Please note I am not commenting on the apartment living section, but the section where there are dining rooms on each floor, most residents here are either wheelchair bound or need significant personal care.

I also will answer any questions, and if you want to make a comment about your experience at Leaside positive or negative with your consent I will post it. I am an excellent navigator for elder care and can trouble shoot through most situations.

I am sure there are many with positive experiences at Leaside Revera. Wish I was one of these families.

My goal is to warn residents and family that the care is minimal, and if financially able to have your loved one have an excellent care experience, you will have to provide extra care daily to keep loved ones safe and cared for.  Care ranges from monthly from just under 5000 to I suspect over 8000 a month.

If a resident or family is on a budget, you will be disappointed in the cost of care and the level of care you receive and because you probably have no extra funds to higher extra care, you will soon see the lack of quality care.

The Leadership at this Leaside Revera is substandard.  Be warned.

Look at other facilities before you make your choice. Even another Revera (as they seem to own most retirement home spaces) may be better than Leaside Revera.  My dissatisfaction is with this site alone and its leadership team who guide the care.

If private assisted living is a bridge to Long term Care…do your papers Asap, do not wait. LTC wait lists are long.

The care teams RN, RPN, personal support workers vary from looking pissed off and not engaged…today one looked right at me in xxx room but never said hello, but just glared at me. There are some care workers who do care and seem engaged but they are few and far between.

Leaside Revera doesn’t believe in continuity of care, as most are moved around to other units every 3-6 months from what I see. The care member may move to another unit to join a better team…I suspect xxx is on a problem unit where the team doesn’t work together and is more toxic that others.

How do I know this? I listen to how they chat to each other and engage with residents in general.  Not many happy team members on the unit.

 

Erin Robinson Charlene Parish Michael Wright use caution when trusting this leadership team at Leaside Revera

I will make no excuses for my opinions about the Erin Robinson, Charlene Parish and Michael Wright.

These are the 3 key people who benefit on the profit margins of providing substandard care but have not issues in increasing prices for vulnerable residents.

Their strategy that is consistent with these 3 is to ignore concerns raised by family members of residents.

I have experienced this from all 3. Michael Wright is the worst of the 3. He will not respond to any emails or letters written to him.

Charlene Parish is a sly and dishonest person, who thinks that saying “sorry” fixes substandard care and safety issues. She lacks the skills to do her job properly.

Erin Robinson will communicate with you via email and offer to meet with you, but as soon as you say lets meet, the communication stops.

Be warned of their unprofessional behaviour.